Billing Support

If you are visiting this site regarding a charge on your credit card statement from HQbill.net, you are at the right place. Our customer service representatives are dedicated to providing you with an exceptional level of service. If you are having trouble understanding the charge to your credit card from your purchase, we will be happy to assist you.

Contact

Our customer service personnel would love to help you.
For all inquiries, please use the following customer service numbers:

USA - 011800-99-99-99-00 (Toll free from landlines)
Canada - 011800-99-99-99-00 (Toll free from landlines)
Finland - 990800 99 99 99 00 or 999800 99 99 99 00 (Valitse numero puhelinoperaattorisi perusteella.)
Mexico - 0052 55 4770 7360
Chile - 0056 2 8973435
Other countries - 00800 99 99 99 00

Customer service center hours are Monday through Friday from 10 a.m. - 6 p.m local time.

If you would like to send us a fax, please use our fax number at 0043 1 - 267 66 06.

Please keep in mind that this fax number is a local number in Austria, which is subject to fees from your local telephone provider. If it does not work in your country, please give us a call or contact us via email. If you would like to send us an e-mail, please select the appropriate website from the list below.

The charge on your credit card is from buying a premium membership for one of the internet services offered by “HQ Entertainment Network GmbH & Co. KG”.

HQ Entertainment Network GmbH & Co. KG offers internet services through the following websites:

Should you have any questions regarding any charges from us, please contact us through the corresponding website. If you have any questions regarding the membership itself or its cancellation, please contact the corresponding service via the website as well. You may find contact data on in the “contact” segment of any of our websites. Our customer service personnel will be happy to assist you.

France

Si vous avez des questions concernant le paiement par carte, merci de nous contacter à l'adresse suivante:
support-france@hqbill.net

Italy

Qualora abbia domande riguardanti il pagamento con carta di credito, la invitiamo a contattarci al seguente indirizzo:
support-italia@hqbill.net

Mexico

En caso de que tenga alguna pregunta acerca de su pago con tarjeta de crédito, débito o en general relacionado al importe que se debitará de su cuenta, póngase en contacto con nosotros con la siguiente dirección:
support-mexico@hqbill.net

Netherlands

Mocht u nog vragen hebben over uw creditcardbetaling of het afgeboekte bedrag, wendt u zich dan tot het volgende e-mailadres:
support-nederland@hqbill.net

Poland

Jeśli mają Państwo pytania odnośnie płatności kartą kredytową, bądź innych dokonanych transakcji, prosimy o kontakt pod niniejszym adresem:
support-polska@hqbill.net

Spain

En caso de que tenga alguna pregunta acerca de su pago con tarjeta de crédito, débito o en general relacionado al importe que se debitará de su cuenta, póngase en contacto con nosotros con la siguiente dirección:
support-espana@hqbill.net

Sweden

Skulle du ha frågor kring betalningen med ditt kreditkort, ber vi att få hänvisa dig till följande adress:
support-sverige@hqbill.net

Brasil

Caso você tenha perguntas sobre o seu pagamento por Cartão de Crédito, ou sobre o debitado em sua fatura, por favor, contate-nos no seguinte endereço:
support-brasil@hqbill.net

Norway

Om du har spørsmål relatert til betaling med kredittkort, vennligst kontakt følgende adresse:
support-norge@hqbill.net

United Kingdom

If you have questions regarding your credit card or direct debit payment, please contact Customer Service at the following address:
support-uk@hqbill.net

USA

If you have questions regarding your credit card or direct debit payment, please contact Customer Service at the following address:
support-us@hqbill.net

Chile

En caso de que tenga alguna pregunta acerca de su pago con tarjeta de crédito, débito o en general relacionado al importe que se debitará de su cuenta, póngase en contacto con nosotros con la siguiente dirección:
support-chile@hqbill.net

Argentina

En caso de que tenga alguna pregunta acerca de su pago con tarjeta de crédito, débito o en general relacionado al importe que se debitará de su cuenta, póngase en contacto con nosotros con la siguiente dirección:
support-argentina@hqbill.net

Canada

If you have questions regarding your credit card or direct debit payment, please contact Customer Service at the following address:
support-canada@hqbill.net

Australia

If you have questions regarding your credit card or direct debit payment, please contact Customer Service at the following address:
support-australia@hqbill.net

New Zealand

If you have questions regarding your credit card or direct debit payment, please contact Customer Service at the following address:
support-newzealand@hqbill.net

Denmark

Hvis du har nogle spørgsmål vedrørende din betaling med kreditkort, så kontakt venligst vores kundeservice på følgende adresse:
support-denmark@hqbill.net

Finland

Jos sinulla on kysyttävää suoritetuista luottokorttimaksuista ( esim. tililtäsi veloitetusta summasta), käytä alla olevaa osoitetta:
support-suomi@hqbill.net

Belgium

Mocht u nog vragen hebben over uw creditcardbetaling of het afgeboekte bedrag, wendt u zich dan tot het volgende e-mailadres:
support-belgium@hqbill.net

Contact

HQ Entertainment Network GmbH & Co. KG
Fenzlgasse 1/12
1150 Vienna
Austria

E-Mail: info@hqentertainmentnetwork.com
Phone number: +43 1 717 28 353